速賣(mài)通站內(nèi)信怎么寫(xiě)

本文主題淘寶,淘寶站內(nèi),淘寶問(wèn)答。

速賣(mài)通平臺(tái)的賣(mài)家和買(mǎi)家一般都是通過(guò)站內(nèi)信來(lái)溝通，那么面對(duì)不同的情況，需要發(fā)送不同的站內(nèi)信，但是很多新手賣(mài)家沒(méi)有經(jīng)驗(yàn)，不清楚速賣(mài)通站內(nèi)信怎么寫(xiě)，為了幫助大家解決這個(gè)問(wèn)題，我整理了一些站內(nèi)信模板，趕緊去看看吧!

站內(nèi)信處理的基本原則

1、批發(fā)的站內(nèi)信消息優(yōu)先處理。抓住一個(gè)老客戶，有時(shí)候可以頂你一天的銷(xiāo)售額，要把更多的精力放在批發(fā)訂單上，爭(zhēng)取拿下批發(fā)訂單。

2、如實(shí)回答，切勿忽悠?？蛻粼儐?wèn)產(chǎn)品的相關(guān)功能，知道就是知道，不知道就是不知道，不確定就說(shuō)不知道，一旦你說(shuō)了可以支持，結(jié)果買(mǎi)回去用不了，速賣(mài)通糾紛退全款，妥妥的。(客戶要懂產(chǎn)品+物流+銷(xiāo)售等等)。

站內(nèi)信分類及具體方法：

1、產(chǎn)品問(wèn)題

問(wèn)外觀相關(guān)(尺寸，顏色等)

DearValuedCustomer

Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.

Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

詢問(wèn)是否有庫(kù)存

DearValuedCustomer

Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate，earlyorders,weneedshipitfast.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

詢問(wèn)產(chǎn)品功能

DearValuedCustomer

Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

詢問(wèn)產(chǎn)品折扣(利潤(rùn)高可以考慮折扣)

DearValuedCustomer

Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.

Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

詢問(wèn)產(chǎn)品批發(fā)

Dear****

Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.

Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.

Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks

2、物流問(wèn)題

詢問(wèn)發(fā)貨時(shí)間

DearValuedCustomer

Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.

Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneedupdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

詢問(wèn)是否支持本地配送

DearValuedCustomer

Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

運(yùn)送時(shí)效(小包)

DearValuedCustomer

Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

3、售后問(wèn)題

質(zhì)保時(shí)間(1年)

Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

支持本地退貨

DearValuedCustomer

Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.

Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

海外倉(cāng)選擇不了

DearValuedCustomer

Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.

Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish

希望今天分享的這些站內(nèi)信模板對(duì)大家有一些幫助!不管是想要通過(guò)站內(nèi)信來(lái)打動(dòng)買(mǎi)家下單購(gòu)買(mǎi)，還是通過(guò)站內(nèi)信處理好店鋪的售后服務(wù)，都需要注意自己的話術(shù)，以免引起對(duì)方的誤會(huì)，導(dǎo)致出現(xiàn)投訴哦!

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這個(gè)問(wèn)題還有疑問(wèn)的話，可以加幕.思.城火星老師免費(fèi)咨詢，微.信號(hào)是為: msc496。