速賣通站內(nèi)信怎么寫

    2023-01-08| 12:38|發(fā)布在分類/淘寶知識(shí)|閱讀:45

    本文主題淘寶,淘寶站內(nèi),淘寶問(wèn)答。

    速賣通站內(nèi)信怎么寫

    速賣通平臺(tái)的賣家和買家一般都是通過(guò)站內(nèi)信來(lái)溝通,那么面對(duì)不同的情況,需要發(fā)送不同的站內(nèi)信,但是很多新手賣家沒有經(jīng)驗(yàn),不清楚速賣通站內(nèi)信怎么寫,為了幫助大家解決這個(gè)問(wèn)題,我整理了一些站內(nèi)信模板,趕緊去看看吧!

    站內(nèi)信處理的基本原則

    1、批發(fā)的站內(nèi)信消息優(yōu)先處理。抓住一個(gè)老客戶,有時(shí)候可以頂你一天的銷售額,要把更多的精力放在批發(fā)訂單上,爭(zhēng)取拿下批發(fā)訂單。

    2、如實(shí)回答,切勿忽悠。客戶詢問(wèn)產(chǎn)品的相關(guān)功能,知道就是知道,不知道就是不知道,不確定就說(shuō)不知道,一旦你說(shuō)了可以支持,結(jié)果買回去用不了,速賣通糾紛退全款,妥妥的。(客戶要懂產(chǎn)品+物流+銷售等等)。

    速賣通站內(nèi)信怎么寫

    站內(nèi)信分類及具體方法:

    1、產(chǎn)品問(wèn)題

    問(wèn)外觀相關(guān)(尺寸,顏色等)

    DearValuedCustomer

    Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.

    Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    詢問(wèn)是否有庫(kù)存

    DearValuedCustomer

    Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate,earlyorders,weneedshipitfast.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    詢問(wèn)產(chǎn)品功能

    DearValuedCustomer

    Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone,thesoundqualitywouldbemuchbetter.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    詢問(wèn)產(chǎn)品折扣(利潤(rùn)高可以考慮折扣)

    DearValuedCustomer

    Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.

    Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    詢問(wèn)產(chǎn)品批發(fā)

    Dear****

    Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.

    Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.

    Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks

    2、物流問(wèn)題

    詢問(wèn)發(fā)貨時(shí)間

    DearValuedCustomer

    Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.

    Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneedupdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    詢問(wèn)是否支持本地配送

    DearValuedCustomer

    Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    運(yùn)送時(shí)效(小包)

    DearValuedCustomer

    Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    3、售后問(wèn)題

    質(zhì)保時(shí)間(1年)

    Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    支持本地退貨

    DearValuedCustomer

    Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.

    Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.

    海外倉(cāng)選擇不了

    DearValuedCustomer

    Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.

    Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish

    希望今天分享的這些站內(nèi)信模板對(duì)大家有一些幫助!不管是想要通過(guò)站內(nèi)信來(lái)打動(dòng)買家下單購(gòu)買,還是通過(guò)站內(nèi)信處理好店鋪的售后服務(wù),都需要注意自己的話術(shù),以免引起對(duì)方的誤會(huì),導(dǎo)致出現(xiàn)投訴哦!

    幕思城為您更新最近最有用的電商資訊、電商規(guī)則淘寶,淘寶站內(nèi)淘寶問(wèn)答。了解更多電商資訊、行業(yè)動(dòng)向,記得關(guān)注幕思城!

    這個(gè)問(wèn)題還有疑問(wèn)的話,可以加幕.思.城火星老師免費(fèi)咨詢,微.信號(hào)是為: msc496。

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