在速賣通上面開店的賣家肯定也有賣家想要去了解速賣通上面的物流類型，同時(shí)還想要知道具體有哪些發(fā)貨的方式，為了幫助各位全面了解這個(gè)，那我馬上就來給各位介紹。

1.經(jīng)濟(jì)類小包

特點(diǎn)：時(shí)效性比較慢，物流無法追蹤，一般都是不要掛號費(fèi)的，費(fèi)用比較低，丟包率相對較高很適合貨值低的，適用于客單價(jià)5美金以下的產(chǎn)品(如中國郵政平常小包+，菜鳥超級經(jīng)濟(jì)，菜鳥特貨專線-超級經(jīng)濟(jì)，中外運(yùn)-西郵經(jīng)濟(jì)小包，AliExpress無憂物流-簡易，中外運(yùn)-西郵經(jīng)濟(jì)小包等)。

2.標(biāo)準(zhǔn)類物流

特點(diǎn)：主要針對客單價(jià)較高的貨品，時(shí)效性比較快，需要掛號，費(fèi)用相對較高，丟包率較低，平臺也明確規(guī)定客單價(jià)5美金以上的產(chǎn)品必須要選擇掛號，目前平臺大部分在銷售的產(chǎn)品都是選擇標(biāo)準(zhǔn)類模流方式(如E郵寶，中國郵政掛號小包，燕文航空掛號小包，AliExpess無憂物流-標(biāo)準(zhǔn)，中俄航空Ruston等)。

3.快速類物流

特點(diǎn)：時(shí)效非常迅速，物流服務(wù)體驗(yàn)很好，但價(jià)格非常昂貴，適合貨值昂貴的產(chǎn)品，試用率不是很好(如EMS，F(xiàn)edexIE，中俄快遞-SPSR，DHL，AliExpress無憂物流-優(yōu)先等)。

有哪些方式?

經(jīng)濟(jì)類物流：物流運(yùn)費(fèi)成本低，目的國包裹妥投信息不可查詢，適合運(yùn)送貨值低重量輕的商品。經(jīng)濟(jì)類物流僅允許使用線上發(fā)貨。

簡易類物流：郵政簡易掛號服務(wù)，可查詢包含妥投或買家簽收在內(nèi)的關(guān)鍵環(huán)節(jié)物流追蹤信息。

標(biāo)準(zhǔn)類物流：包含郵政掛號服務(wù)和專線類服務(wù)，全程物流追蹤信息可查詢。

快速類物流：包含商業(yè)快遞和郵政提供的快遞服務(wù)，時(shí)效快全程物流追蹤信息可查詢，適合高貨值商品使用。

海外倉物流：已備貨到海外倉的貨物所使用的海外本地物流服務(wù)。

平臺會有一個(gè)默認(rèn)時(shí)間，建議商家自行設(shè)置，對于店鋪的曝光和轉(zhuǎn)化率有一定的影響。因此也提醒一下各位賣家們多加留意比較好。

速賣通催單怎么催？常見話術(shù)有哪些？

在速賣通上面開店運(yùn)營， 肯定也離不開對客戶的維護(hù)，而且也避免不了去催促客戶下單，如果各位還不懂得這個(gè)技巧的話，那今天我就來給各位詳細(xì)介紹一下速賣通催單的方法和常見話術(shù)。

1、Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation, we will offer a 5% off on this order.Discounts already made, what you need to do is just pay for it directly.Thank you and best regards。

2、Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!

3、Dear,I give you a discount about this order,hope you will like it.And as soon as you make a payment.I will send it ASAP.Please don't worry.If you have any problem about this product or others.I am pleasure to help you to solve with that。

常見話術(shù)有哪些?

1.打電話(尺碼錯誤)--客戶自己測量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

Ps:重點(diǎn)是轉(zhuǎn)移話題，不要一直糾紛是否真的錯誤了，因?yàn)橛袝r(shí)候我們是代銷的產(chǎn)品，并沒辦法拿到實(shí)際的樣品進(jìn)行測量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。

2.打電話(貨物在途中)--單號一直停留在某處沒有動

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

Ps:中國郵政的速度大家有目共睹，有時(shí)堵起來2個(gè)月都卡著不動，這種情況主動提出延長收貨時(shí)間，跟他一起關(guān)注物流信息。

3.打電話(無法查詢單號)--單號剛填上去就說查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

Ps:很多時(shí)候都是我們剛填上單號顧客就開始查，查不到信息就提糾紛，這種情況就是把自己的查詢結(jié)果告訴給他。

速賣通因?yàn)槭且粋€(gè)跨境電商平臺，因此也對客服的要求很高，需要各位懂得多國的語言，這樣才能夠更好的溝通促進(jìn)成交呢。

這個(gè)問題還有疑問的話，可以加幕.思.城火星老師免費(fèi)咨詢，微.信號是為: msc496。

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