速賣通客服回復(fù)術(shù)語有哪些？速賣通客服回復(fù)術(shù)語攻略

我們知道，無論是在淘寶開店還是在速賣通開店，客服服務(wù)都是非常重要的，它在一定程度上是決定著店鋪的銷量的，那么接下來，我們就來給大家分享一些速賣通客服回復(fù)術(shù)語攻略，讓店鋪客服能夠輕松自如的應(yīng)對(duì)!

1.打電話(尺碼錯(cuò)誤)--客戶自己測(cè)量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

Ps:重點(diǎn)是轉(zhuǎn)移話題，不要一直糾紛是否真的錯(cuò)誤了，因?yàn)橛袝r(shí)候我們是代銷的產(chǎn)品，并沒辦法拿到實(shí)際的樣品進(jìn)行測(cè)量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。

2.打電話(貨物在途中)--單號(hào)一直停留在某處沒有動(dòng)

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.

Ps:中國郵政的速度大家有目共睹，有時(shí)堵起來2個(gè)月都卡著不動(dòng)，這種情況主動(dòng)提出延長(zhǎng)收貨時(shí)間，跟他一起關(guān)注物流信息。

3.打電話(無法查詢單號(hào))--單號(hào)剛填上去就說查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.

Ps:很多時(shí)候都是我們剛填上單號(hào)顧客就開始查，查不到信息就提糾紛，這種情況就是把自己的查詢結(jié)果告訴給他。

在與消費(fèi)者溝通交流的過程中，客服一定要站在消費(fèi)者的角度去思考，幫助他們解決問題，服務(wù)要用心周到，這樣才會(huì)讓消費(fèi)者滿意，雖說客服的工作壓力比較大，但是換個(gè)角度想想，幫助別人解決問題也是一件好事!

推薦閱讀：

速賣通產(chǎn)品詳情如何優(yōu)化？速賣通商品的優(yōu)化怎么做？

速賣通如何提高直通車轉(zhuǎn)化率？開直通車技巧是什么？

速賣通運(yùn)營每天做什么？需要看哪些數(shù)據(jù)？

這個(gè)問題還有疑問的話，可以加幕.思.城火星老師免費(fèi)咨詢，微.信號(hào)是為: msc496。

推薦閱讀：

淘寶新店，新時(shí)代的引流方法有哪些？需要注意什么？

長(zhǎng)時(shí)間未運(yùn)營淘寶店鋪沒有流量和訂單，該怎么辦呢？

生意參謀看客單價(jià)人群標(biāo)簽?

更多資訊請(qǐng)關(guān)注幕 思 城。