跨境電商客服常用語(yǔ)有哪些？常用詞匯整理！

國(guó)內(nèi)電商平臺(tái)之間的競(jìng)爭(zhēng)其實(shí)很激烈，所以部分小伙伴想做跨境電商，利潤(rùn)空間要大一些。但是遇到的問(wèn)題也會(huì)比較多。今天要講的是，跨境電商客服常用語(yǔ)有哪些?

總結(jié)一些跨境電商電商常用單詞，多于簡(jiǎn)單溝通是沒(méi)問(wèn)題的?，F(xiàn)在讓我們來(lái)學(xué)習(xí)吧!

refund 退款，

return 退貨，

replacement 換貨，

discount 折扣，

positive feedback 好評(píng)，

netural feedback 中評(píng)，

negative feedback 差評(píng)，

cancel the transaction 取消交易，

cancel the order 取消訂單，

inquiry 詢盤(pán)，

wholesale 批發(fā)商，

original supplier 源頭供應(yīng)商

品質(zhì)條件

規(guī)格specifications

說(shuō)明書(shū)description

公差 tolerance

貨號(hào) article No

等級(jí)grade

標(biāo)準(zhǔn)standard

樣品 sample

品質(zhì) quality

款式樣品pattern sample

色彩樣品color sample

對(duì)等樣品 counter sample

參考樣品 reference sample

原樣 original sample

復(fù)樣 duplicate sample

封樣 sealed sample

代表性樣品 representative sample

商品目錄 catalogue

宣傳小冊(cè) pamphlet

花色(搭配) assortment

增減 5% plus or minus

大路貨(良好平均品質(zhì))fair average quality

數(shù)量條件

個(gè)數(shù)number

凈重 net weight

毛重 gross weight

皮重 tare

毛作凈 gross for net

面積area

體積volume

容積capacity

長(zhǎng)度length

重量weight

裝運(yùn)重量shipping weight

溢短裝條款 more or less clause

常用句式整理：

我已經(jīng)收到您的郵件。

I have received your email (yesterday/last week/this morning……).

Your email has been received.

我不太明白您的意思。

I do not quite understand what you meant.

I have some problem understanding what you meant.

我明白您的意思。

I know what you mean.

I understand what you mean.

能具體解釋一下么?您能在說(shuō)的清楚一點(diǎn)么?

Could you please put it in a clearer way?

Could you please explain it in detail?

Could you please further explain it?

What do you mean exactly by saying……?

謝謝。

Thanks a lot.

Thank you very much.

非常感謝您的回信。

Thanks very much for your early reply.

Thank you for your email.

可以請(qǐng)你在明天以前回復(fù)嗎?

Can you please reply before tomorrow?

如果你能馬上回復(fù)，講不勝感激。

Thank you very much if you can answer it immediately.

希望盡快得到您的回復(fù)。

I’m looking forward to your early reply.

Your promote reply will be greatly appreciated.

Your early reply will be highly appreciated.

以上就是跨進(jìn)電商客服的一些常用詞匯和常用句式?？头琴I(mǎi)家和商家溝通的橋梁和渠道，所以客服的工作是很重要的，跨境電商的客服就必須要學(xué)好英語(yǔ)。

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這個(gè)問(wèn)題還有疑問(wèn)的話，可以加幕.思.城火星老師免費(fèi)咨詢，微.信號(hào)是為: msc496。

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更多資訊請(qǐng)關(guān)注幕 思 城。